Terms of Sales

Introduction

These Terms and Conditions (“Terms”) constitute a legally binding agreement (“Agreement”) between you and theglossarie When these Terms mention “theglossarie,” “we,” “us,” or “our”, it refers to the theglossarie. If you use any of our services, we will refer to you by using the terms “user”, “visitor”, “you”, “your”, “yours” in these Terms.

This website is owned and run by theglossarie (“Us” or “We”). We are a corporation registered in the UAE [add address]. Our main trading and mailing address is [add address]

Please read through these Terms in conjunction with our Website Terms of Use, Privacy Notice and Cookie Notice prior to using this Website.

IF YOU DO NOT AGREE TO THE TERMS, DO NOT USE OUR WEBSITE.

THE SECTION BELOW TITLED “DISPUTES” CONTAINS A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER. THEY AFFECT YOUR LEGAL RIGHTS. PLEASE READ THEM.

Privacy Notice

Please review our Privacy Notice so that you understand our privacy practices.

By using this Website, you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.

Terms of Sale

By placing an order, you are offering to purchase a product on and subject to the following Terms. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

You must be 18 years old or the age of majority in your jurisdiction in order to make a purchase on our Website. If you are under 18 years old or the age of majority in your jurisdiction, then you may not make a purchase on our Website. If you are under 13 years old, you may browse our Website. However, you may not provide personal information to us, make a purchase on the Website nor register on the Website. This Website is not directed to children under 13 years old. By accessing or using the Website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms.

Theglossarie retains the right to refuse any request made by you and reserves the right to close your online account at our sole discretion. If your order is accepted, we will inform you by email. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of products and services may fluctuate. All prices advertised are subject to such changes. Please be aware that some of the goods sold through our Websites may not be suitable for children under 18 years of age, so please take extra care when purchasing goods as gifts, for under 18 year olds.

Our Contract and How the Contract is Formed

This Website is operated by theglossarie. If you have any questions, whether about our products and services, this Website or otherwise, please contact our Customer Service team on hello@theglossarie.shop

After placing an order, you will receive an email from theglossarie acknowledging that we have received your order (the “Order Confirmation”).

Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or service. All orders are subject to acceptance by theglossarie, and we will confirm such acceptance to you by sending you an email that confirms that the products have been dispatched (the ‘Dispatch Confirmation’). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation. The Contract will relate only to those products whose dispatch we have confirmed.

Products and Services for Personal Use

The products and services available on the Website, and any samples thereof we may provide to you, are for personal and/or professional use only. 

Pricing and Website Errors

Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, typographical errors or other errors and may not always be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to cancel or complete delivery of any orders that you may place based on information on the Website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and a refund will be processed. You can then choose if you wish to place a new order at the correct price. When ordering products or services through the Website, please note that:

• orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;

• all prices are displayed in your local currency and local tax where applicable unless expressly indicated otherwise;

• packaging may vary from that shown on the Website;

• the weights, dimensions and capacities shown on the Website are approximate only;

• whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery; and

• all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value.

The prices on the Website include VAT but exclude delivery costs, which will be added to the total amount due. Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation. 

You may pay using PayPal Visa, Mastercard, and debit cards. Your credit/debit card payment will be made through a secure transaction. All payments are subject to authorisation by the card issuer. Card payments are subject to validation checks and authorisation by your card issuer. If your card issuer fails to authorise the payment to us, we will not be liable for any delay or non-delivery and may not be able to form a Contract with you or we will not be able to proceed with your order. Theglossarie must receive full payment for the order at the time the order is processed and before the product is dispatched. A Dispatch Confirmation email will then be sent you.

Payment

The Website currently hosts USD and AED. The currency conversion will then be applied by your issuing bank. You can pay on the Website using credit or debit card,  or via PayPal. If you select to pay with card, you can pay with Visa, Mastercard, and Diners.  Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

Personal information provided during the order and registration process as a theglossarie.shop customer should be true, accurate, current, and complete in all respects. If any information changes, please contact our Customer Service team or update your online account details accordingly.

Refunds and General Online Returns Policy

If you are waiting for a refund for items that you have returned, your refund will be processed within 14 days of the items being received at our warehouse. You can use your return tracking number to confirm if they have been received successfully.  The items will be checked and verified and then the refund will be initiated. After a refund has been processed from our end, it can take up to 14 days to reflect with your issuing bank. After this period if you have still not received your refund please let us know.

As long as the card account is still open your refund will still go back on that card. We can still process a refund to the same card even if it has been lost, stolen or cancelled. We cannot refund your order to another card or payment method. If there has been an error with your refund, just let us know and we will resolve this for you, we would recommend checking that there were no discounts applied at the time of sale and that your delivery charge should have been eligible for a refund if it is relating to returned items.

You have a legal obligation to take reasonable care of the products while they are in your possession, and you will be responsible for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics, and functioning.

You will be refunded for the amount paid for the product, excluding any shipping costs. Products must be of saleable quality and returned in the original saleable condition, in their original packaging, with barcodes attached and with the relevant online dispatch note. Refunds will be credited to the original tender used to process the payment.  The cost of postage for returning the item(s) is not refunded.

If all of the return requirements have been met your refund should be processed within 14 days of the items being received. Once your refund has been processed it can take up to 14 days to reflect with your issuing bank. If you can see that your return items have been received and this date has now passed just let us know so we can look into this for you. 

If you receive an email to inform you that your order was unsuccessful and has been canceled, it is unlikely that any money was transferred from your account. An authorization may have occurred, which is just a temporary hold on the funds, and no money has been transferred. In this scenario the hold will be lifted automatically within 48 hours, however, this may take longer to reflect with your issuing bank. If you have any concerns or questions as to whether your card was charged or ‘authorised’ just let us know.

If any items in your order have been received in an unsatisfactory condition, please let us know within 7 days of your order being delivered. Please send your order number, and clear photos of the damaged item alongside your pack slip to hello@theglossarie.shop Please note we cannot consider cases reported after 7 days of the receipt of your items. Please do not dispose of the items as you may need to return them to be eligible for a refund.

Exchanges

For hygiene purposes we do not have an exchange policy, any items that are eligible to be returned can be returned for a refund only. If you need an alternative product, you will need to return the items first and then place a new order. 

Cancelation Requests

Unfortunately, we cannot always accommodate cancelation requests. We will try our best to assist but after a certain stage of order processing, it can no longer be cancelled. We aim to ship orders as fast as we can so although you may message us immediately after placing your order, unfortunately, it doesn’t always guarantee cancelation. The cancelation request has to be reviewed and the request is sent to our warehouse processing team. If you would like to attempt the cancelation of an order, please send us the Order Number to be canceled and include the message: Please Cancel My Order. This will help us prioritize your email. You can do this via our email at hello@theglossarie.shop If we are unable to cancel your order, your items may still be eligible for return, you can check out our returns policy here.

Stock Availability

All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we will mention that under the product information.

Your Order Delivery

Subject to the STOCK AVAILABILITY clause above, we will endeavor to fulfill your order for product(s) listed in the Order Confirmation within a reasonable period of time unless there are exceptional circumstances. If for any reason we cannot meet the delivery date, you will be kept informed and offered a choice of either continuing with the extended delivery time or cancellation with a full refund. Once your order has been dispatched, we will email you the details of your order to the email address provided.

For the purpose of these Terms, “delivery” or “delivered” shall be deemed to have occurred upon delivery of the product (s) at the address specified by you when you completed your order. If you wish to send products to different addresses you must create a different order for each delivery address.

Refusal of Order

Theglossarie reserves the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. Whilst we will use our reasonable endeavors to authorize payments submitted to us, there may be exceptional circumstances that mean that we may need to refuse to process or accept an order after we have received it or sent you an acknowledgment of receipt, which we reserve the right to do at any time, at our sole discretion. Theglossarie will not be liable to you or any other third party by reason of our withdrawing any product from this Website, removing or editing any materials or content on this Website, or refusing to process or accept an order after we have received it or sent you an acknowledgment of receipt.

Where theglossarie reasonably believes that a refund or replacement request is misused, made in bad faith or fraudulent, theglossarie reserves the right to refuse a refund or replacement request.

Free Shipping Service

By taking advantage of the Free Shipping Service, you agree to the following Terms:

Free shipping on theglossarie.shop orders will be applied on orders over 40 USD or 146 AED. This will be applied to the currency displayed on your order, not based on conversion. This offer will be applied automatically at the checkout. The free shipping threshold is calculated after any discounts have been applied, and before any taxes, duties, or fees are added at checkout. This may vary during promotions and sale periods.

Otherwise, delivery charges apply. The cost of shipping will depend on your delivery address. After entering your delivery address at checkout you will be able to view the delivery options available to you and their cost.

This service does not include free postal returns.

Theglossarie reserves the right to (i) cancel this promotion and (ii) amend these Terms at any time.

Trademark

All information and content available on the Website and its look and feel, including but not limited to trademarks, logos, service marks, features, functions, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organisation thereof (collectively, the “Content”) is the property of theglossarie or our affiliates,  and is protected by the United Arab Emirates and international laws, including laws governing trademarks.

Except as set forth in the limited licenses in section below, or as required under applicable law, neither the Content nor any portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.

Limited Licenses: Use Restrictions

We grant you a limited, revocable, non-transferable, and non-exclusive license to access and make personal use of the Website. You understand and agree that you will not do or attempt to do or cause any third party to do or attempt to do any of the following in connection with your use of the Website:

  • frame or utilize framing techniques to enclose the Website or any portion thereof;

  • use any meta tags, “hidden text”, robots, spiders, crawlers, or other tools, whether manual or automated, to collect, scrape, index, mine, republish, redistribute, transmit, sell, license or download the Website, Content (except caching or as necessary to view the Website), or the personal information of others without our prior written permission or authorization;

  • make any use of the Website or any Content other than for personal use;

  • modify, reverse engineer, or create any derivative works based upon the Website or any Content;

  • impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity;

  • “stalk” or otherwise harass including advocating harassment of another, entrap or harm any third party including harming minors in any way;

  • intentionally violate any applicable local, state, national, or international law;

  • transmit, upload, post, e-mail, share, distribute, reproduce, or otherwise make available any software viruses, malware, program, code, file, or other material intended to interrupt, disrupt, alter, destroy, or limit any part of the Website; and/or

  • engage or make any unsolicited or unauthorized advertising, solicitation, or promotional material, including chain letters, mass mailings, or any form of “spam.”

We also grant you a limited, revocable, non-transferable, and non-exclusive license to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to the Website (i) may link to, but not replicate, any and/or all of our Content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive controversial or illegal or inappropriate for any ages (as determined in our sole discretion); (v) may not portray us or our products or services in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; and/or (vi) may not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link and cease any linking unless separately and expressly authorized in writing by us to resume linking.

Any unauthorized use by you of the Website or any and/or all of our Content automatically terminates the limited licenses set forth in this section without prejudice to any other remedy provided by applicable law or these Terms.

Your Obligations and Responsibilities

By accessing or using the Website or any Content, you agree that you will comply with these Terms and any warnings or instructions on the Website. You agree that when accessing or using the Website or any Content, you will act in accordance with the law, custom, and in good faith. You may not make any change or alteration to the Website or any Content or services that may appear on this Website and may not impair in any way the integrity or operation of the Website. Without limiting the generality of any other provision of these Terms, if you default negligently or wilfully in any of the obligations set forth in these Terms, you shall be liable for all the losses and damages that this may cause to us, or our affiliates.

Your Account

Subject to the age restrictions outlined above, you may view and use many features of the Website without registering, including making purchases, but in order to access and use some parts of the Website, you may need to register an account with us. You are responsible for maintaining the confidentiality of your account, username, and password and for restricting access to your computer. If there has been an unauthorized use of your password or account, please notify us immediately. You are responsible for providing and maintaining current, complete, accurate, and truthful information on your account. You agree to accept responsibility for all activities that occur with your permission or authorization under your account, username, and/or password, or because you fail to maintain sufficient security over your account, username, and/or password. If you are accessing and using the Website on someone else’s behalf, you represent that you have the authority to bind that person as the principal to all Terms provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and to accept liability for harm caused by any wrongful use of the Website or Content resulting from such access or use. You may cancel your online account with us at any time by mailing us at hello@theglossarie.shop We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms are violated or if we decide, in our sole discretion, that it would be in our best interest to do so.

Third-Party Links

We are not responsible for the content of any third-party sites even if they are linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us,  or affiliates of the referenced content, product, service, or supplier. Your use and access to these third-party websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of the third-party websites or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such websites, including without limitation, their privacy policies and Terms. You should carefully review the privacy policies and Terms of the third-party websites you visit.

Rights Infringement Notices

We respect the property of others and require that users of the Websites do the same. We also maintain a policy that provides for the termination in appropriate circumstances of the Websites’ use privileges of users who are repeat infringers of property rights. Consistent with the so-called Digital Millennium Copyright Act, if you believe that copyrighted materials have been copied in a way that constitutes so-called copyright infringement, please send an e-mail or written notice to our Designated Agent for notices of infringement and provide the following:

A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest that you claim is infringed;

Identification of the copyrighted work(s) that you claim has been infringed;

A description of the material that you claim is infringing and the location of that material on the Website;

Your address, telephone number, and email address;

A statement by you that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright claim owner, its agent, or the law; and

A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright claim owner or authorized to act on the copyright claim owner’s behalf.

You can contact us for notifications of claimed infringement at: legal@theglossarie.shop

NOTE: THE ABOVE CONTACT INFORMATION IS PROVIDED EXCLUSIVELY FOR NOTIFYING THEGLOSSARIE ONLINE THAT SO-CALLED COPYRIGHTED MATERIAL MAY HAVE BEEN INFRINGED. ALL OTHER INQUIRIES WILL NOT RECEIVE A RESPONSE THROUGH THIS PROCESS AND SHOULD BE DIRECTED TO OUR CUSTOMER SERVICE GROUP BY EMAIL.

Risk and Title

Any products ordered will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery, whichever is later.

Disclaimer of Liability

Due to the nature of this Website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this Website unless otherwise expressly set out on this Website. All product descriptions, information, and materials posted on this Website are provided “as is” and without warranties express, implied, or otherwise howsoever arising.

Neither we nor our affiliates make any representations or warranties of any kind whatsoever, express or implied, in connection with these Website Terms or the Website or its contents or services.

You agree that neither we nor our affiliates will be responsible or liable in contract, warranty or in tort (including negligence) for any (a) interruption of business; (b) access delays or access interruptions to the Website; (c) data non-delivery, missed delivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the Website; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the Website, including during hyperlink to or from third party websites (f) any inaccuracies or omissions in the content or (g) events beyond our reasonable control.

Our liability in connection with any product purchased through our Website is strictly limited to the purchase price of that product. Nothing in this Clause will affect your statutory rights as a consumer or your Contract cancellation rights.

Further, neither we nor our  affiliates will be liable in contract, warranty, or tort (including negligence) for any indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website or your use thereof, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability for such claims exceed one hundred dollars ($50.00).

You agree that no claims or action in contract, warranty, or in tort (including negligence) arising out of, or related to, the use of the Website or these Terms may be brought by you more than one (1) year after the cause of action relating to such claim or action arose. If you are dissatisfied with the Website, termination of your use of the Website is your sole remedy. We have no other obligation, liability, or responsibility to you.

*Do not rely on information on this site*

Site content is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties, or guarantees, whether express or implied, that the content on our site is accurate, complete, or up to date.

Waiver

If you breach these Terms and we take no action, this is not a waiver of our rights and we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

Disputes

Except for claims for injunctive or equitable relief or claims regarding so-called intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute, claim, or controversy regarding the Website, shall be finally settled in accordance with government rules.

Consent to Receive Notices Electronically by Posting on the Website and via Email

You consent to receive any agreements, notices, disclosures, and other communications (collectively, “Notices”) to which these Terms refer from us electronically including without limitation by e-mail or by posting notices on this Website. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing. To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal of such consent by contacting us at hello@theglossarie.shop and discontinue your use of this Website. In such event, all rights granted to you pursuant to these Terms, including but not limited to the LIMITED LICENSES clause above, shall automatically terminate. Unfortunately, we cannot provide all the benefits of this Website to any user who cannot consent to the receipt of Notices electronically. This condition does not affect your statutory rights.

Please note that this consent to receive Notices is entirely separate from any election you may make with respect to the receipt of marketing communications. Your options with respect to receipt of marketing communications are set forth in our Privacy Notice. This condition does not affect your statutory rights.

Severability

If any of these Terms or any provisions of a contract are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.

Complaints

If you have a complaint about theglossarie, please contact our Customer Service team via email to: hello@theglossarie.shop

Governing Law and Jurisdiction

Except to the extent any applicable law provides otherwise, these Terms and any access to or use of our Services will be governed by the laws of the UAE. 

Entire Agreement

The above Terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and theglossarie. Any waiver of any provision of the Terms will be effective only if in writing and signed by a Director of theglossarie. All contracts for the purchase and sale of theglossarie products from the Website shall be concluded in the language of these Terms. 

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